Most riders are generally satisfied with support systems provided by 
Platforms as many turned to their Platforms first whenever an issue or 
concern arises…

55%Who submitted insurance claims indicated satisfaction or high satisfaction with the process and handling.
34%Were neutral.
84%Approached the Platform directly, via their respective apps or the 24-hour support teams.
13%Turn to social media
The remaining were split across Meet-the-People sessions (5%), NTUC (3%) or NDCA (2%).
49% Were either satisfied or very satisfied with the support receive from Platforms when facing issues.
40% Were neutral, neither satisfied nor dissatisfied.
29% Are currently members of the National Trades Union Congress (NTUC).
3% Are currently members of the NTUC’s 2021-launched National Delivery Champions Association (NDCA).
36% Didn’t know of it.